Welcome to Debugist. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit www.debugist.com, use our services, or interact with us in any way.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

Who We Are

Debugist is a full-service technology and AI agency offering web development, mobile app development, AI automations, AI receptionists, ERP systems, digital marketing, graphic design, and IT consulting services.

Information We Collect

We collect information that you provide directly to us, information collected automatically when you use our services, and information from third-party sources.

2.1 Information You Provide Directly

• Name and contact details (email address, phone number)
• Business name and website URL
• Project requirements and descriptions you share with us
• Messages sent through our contact forms or email
• Payment and billing information (processed securely via third-party providers)
• Any other information you choose to provide

2.2 Information Collected Automatically

• IP address and approximate location
• Browser type, version, and device information
• Pages visited and time spent on our website
• Referring URLs — how you found our website
• Cookie data and similar tracking technologies

2.3 Information from Third Parties

• Social media profile information if you contact us via social platforms
• Analytics data from Google Analytics and similar services
• Information from advertising partners

How We Use Your Information

3.1 To Provide and Improve Our Services

• Respond to your enquiries and service requests
• Deliver the services you have engaged us for
• Process payments and manage your account
• Send project updates and service-related communications
• Improve our website, services, and user experience

3.2 To Communicate With You

• Send proposals, quotes, and project documentation
• Notify you about changes to our services or policies
• Send marketing communications — only with your consent
• Respond to your comments, questions, and feedback

3.3 For Legal and Business Purposes

• Comply with applicable laws and regulations
• Enforce our terms and conditions
• Protect against fraudulent or illegal activity
• Maintain records for accounting and tax purposes

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse website traffic. Cookies are small text files placed on your device when you visit our website.

4.1 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly. These cannot be disabled.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g. Google Analytics).
• Marketing Cookies: Used to track visitors across websites to display relevant advertisements.
• Preference Cookies: Remember your settings and preferences for a better experience.

4.2 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist us in operating our website and delivering services. These parties are contractually obligated to protect your data.
• Legal Requirements: When required by law, court order, or government authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.
• With Your Consent: For any other purpose with your explicit consent.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

• Client project data: Retained for 5 years after project completion
• Contact form submissions: Retained for 2 years
• Marketing contact lists: Until you unsubscribe or request deletion
• Financial records: Retained for 7 years as required by tax regulations

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

• SSL/TLS encryption for all data transmitted through our website
• Secure server infrastructure with strict access controls
• Regular security assessments and software updates
• Limited access to personal data on a need-to-know basis
• Staff training on data protection practices

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Your Rights

8.1 Your Data Rights

• Right to Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data (subject to legal obligations)
• Right to Object: Object to processing of your data for marketing purposes
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent

8.2 How to Exercise Your Rights

To exercise any of these rights, please email us at connect@debugist.com with the subject line "Data Privacy Request". We will respond within 30 days.

Third-Party Links and Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policy of every website you visit.

Third-party services we may use include: Google Analytics, Google Workspace, Meta (Facebook/Instagram), WhatsApp Business API, payment processors, and cloud hosting providers.

Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we may have collected information from a child, please contact us immediately at connect@debugist.com.

International Data Transfers

Debugist operates from Pakistan and serves clients globally including in the UAE, UK, and other countries. If you are accessing our services from outside Pakistan, your information may be transferred to, stored, and processed in Pakistan.

By using our services, you consent to this transfer. We ensure appropriate safeguards are in place to protect your data.

Marketing Communications

With your consent, we may send you marketing emails and newsletters. You can opt out at any time by:

• Clicking the 'Unsubscribe' link in any marketing email
• Emailing connect@debugist.com with subject "Unsubscribe"
• Contacting us directly

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. When we make material changes, we will update the 'Last Updated' date at the top of this page and notify you via email or a prominent notice on our website.

Your continued use of our services after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: